Customer Service Training TIps

Leadership Lesson from Peter Rabbit

I think my former neighbor, Judge Peter Leveque had the right attitude about humour at work. Though he passed a few years ago, he once told me that as family court judge, at Easter time every year he would don a bunny outfit and hop into the staff’s offices delivering chocolate eggs. You can imagine the staff’s belly-laughs echoing in chambers at seeing Judge Peter transformed into Peter Rabbit. And they were devoted to him. As a leader trying to strengthen staff loyalty and enhance team spirit, do you use self-effacing humour? It is a risk requiring humility, security, and courage. Those are strong character traits. Maybe that’s why, ironically, at an almost subconscious level we have more respect for those people who take themselves less seriously.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

We were born naked, wet and hungry. Then things go worse.

 

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