Customer Service Training TIps

Learn the Local Language

Whether it’s fair or not, customers judge you by your ability to speak the local language clearly. Having a foreign accent is fine; even endearing – providing that it’s not so strong that locals can’t understand you. If people often ask you to repeat yourself, then you have a problem that is likely hindering your professional success. Do yourself and your company a favour and take language lessons until you are easily understandable. That way customers won’t have to work so hard to buy from you.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

If at first you do succeed, try not to look surprised.


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