Customer Service Training TIps

Make the Most of Compliments

Ever given someone a compliment that backfired? That’s where you say something nice to someone and they interpret it to be insincere flattery. This often happens because the compliment was general in nature. Eg, “You look nice today.” to avoid this, rather than offering general compliments (or criticisms – for that matter) you’ll get better results when you’re specific. Eg, “That handbag looks great – it matches your outfit and shoes perfectly.” Being more specific has the effect of making you appear to be less of a flatterer, and more of a perceptive, considerate individual.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Beauty is in the eye of the beholder and I’m not one to judge.


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