Make Your “Thank You” Memorable – Sincere Gratitude

A Simple Yet Effective Approach to Boost Customer Loyalty

Here’s an easy way for employees to be remembered when thanking customers. Avoid the amateur routine of giving the customer their change, receipt, or bag and saying, “Thank you,” as they leave. Instead, consider the approach used by a clerk when I was the customer. Before handing me my change, she held on to it until I looked her in the eye. While maintaining eye contact she smiled, nodded, and said, “Thank you.” Then she handed me the change. Result – she appeared more sincere. And her store seemed more deserving of my patronage than the average business.

Today’s chuckle:

The world doesn’t just disappear when you close your eyes, does it?

Written By Jeff Mowatt (original content – not AI generated)

Was this helpful?   For additional information on this topic: Influence and Persuasion Skills

You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks.

Curious about Jeff’s training resources?  Click on Shop for details.  If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]

Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.