Customer Service Training TIps

My Pleasure

To improve the impression you make upon customers, coworkers, or anyone, use these two words more often. When someone thanks you for something, rather than responding with the standard, “you’re welcome”, “yup” or worse, “uh-huh”, look the person in the eye, smile and say, “my pleasure.” Saying “my pleasure” takes no more time or energy than the other responses, yet it makes you sound like you are much more positive and willing to help.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Guests who kill talk show hosts-On the last Geraldo.


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