Customer Service Training TIps

Negotiate Trade-offs

Buyers sometimes persuade sellers to reduce prices by saying, “We only have a budget of X dollars.” If you decide to lower your price it’s important to receive some sort of consideration. Otherwise, they may think that a) your prices were too high in the first place. Or b) Next time they’ll automatically get the same lower price. In other words they win/you lose. So, if you do lower your price consider saying, “Sure I can do that for you, and for that I’ll need…” That way you create win/win and maintain the perception of price integrity.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

When you starve with a tiger, the tiger starves last.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.