Customer Service Training TIps

Nix “…speaking” from your Telephone Greeting

When you answer your phone at work do you have this habit? Do you greet the caller and then say that this is so-and-so speaking? If so, consider dropping the word “speaking.” First, the fact that you’re speaking is obvious. Second, people generally remember the last words spoken. It’s more important that the caller remember your name than the fact that you’re speaking. So to have greater impact, finish your greeting by ensuring that the last word you say is your name. Example, “Customer Service department, this is Kim.”

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Why is “abbreviation” such a long word?


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