Customer Service Training TIps

No Problem – how confident language can enhance your perceived value

Elevate Your Professionalism: Confident Responses at Work

How do you respond when your boss, customer or coworker asks you to do something? Untrained employees use phrases like, “Ok.” “I’ll try.” “I’ll do my best.” All of these responses are adequate. But who wants to be though of as being merely adequate? Professionals, on the other hand, use language that conveys confidence, capability, and willingness to pitch in. So they respond to requests with two simple words, “No problem.” It’s another way of increasing your perceived value – without working harder.

 

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.

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