Customer Service Training TIps

No Problem

How do you respond when your boss, customer or coworker asks you to do something? Untrained employees use phrases like, “Ok.” “I’ll try.” “I’ll do my best.” All of these responses are adequate. But who wants to be though of as being merely adequate? Professionals, on the other hand, use language that conveys confidence, capability, and willingness to pitch in. So they respond to requests with two simple words, “No problem.” It’s another way of increasing your perceived value – without working harder.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


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