Customer Service Training TIps

One sentence to inspire an employee

“My boss would say one thing that motivated me to do my best…” This was a manager attending a workshop I was doing for De Dutch Pannekoek House Restaurants on inspiring a team to become even more customer-focused. I’d ask participants to recall who was the best boss they ever had, and what he or she had done to make such an impression. The manager went on to say of his best boss, “…After discussing an issue or goal, he’d finish with, ‘I’ll leave it in your capable hands.'” I noticed several other managers in that seminar writing that phrase down. It’s amazing how that short statement conveys not only that you trust their judgment, but that you are also giving them the authority to do what needs to be done.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Intelligence is like underwear, everyone has it but you don’t have to show it off.


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.