Overall Context Over Immediate Concern – Focus on the Bigger Picture

How Focusing on the “Bigger Picture” can Enhance Customer Satisfaction

Imagine shopping for household necessities with two restless preschoolers. Observing your situation, the store employee greets the children, “Hi kids, taking Dad shopping? You like colouring? How about if we set you up over here to colour while Dad finishes shopping?” (as she looks to you for permission).

As the parent, you’d likely be delighted. The employee generated these good feelings by focusing more on the customer’s overall context (trying to be a good parent), than just dealing with the immediate concern (buying stuff for the house). When dealing with others do you focus on overall context or merely immediate concern?

Today’s chuckle:

Be nice to your kids. They’ll choose your nursing home.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.