Pass The Candy Dish – Improve Customer Experience

Displaying vs. Offering: Improve Customer Experience

Interesting how some businesses provide amenities for customers – but their customers don’t even notice.

Imagine inviting a financial planner to your home. expecting company you tidy-up and even put out a candy dish. The visitor notices the candy, but certainly doesn’t dig right in. That would be rude.

Similarly, at work when your waiting area includes magazines, children’s play area, or even refreshments – that doesn’t mean you’ve extended hospitality. Next time you have a new customer, give them a quick lay of the land and remember to “pass the candy dish”. After all, displaying isn’t the same as offering.

Today’s chuckle:

Far too many people spend their lives reading the menu instead of enjoying the banquet.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.