Customer Service Training TIps

Pass The Candy Dish

Interesting how some businesses provide amenities for customers – but their customers don’t even notice. Imagine inviting a financial planner to your home. expecting company you tidy-up and even put out a candy dish. The visitor notices the candy, but certainly doesn’t dig right in. That would be rude. Similarly, at work when your waiting area includes magazines, children’s play area, or even refreshments – that doesn’t mean you’ve extended hospitality. Next time you have a new customer, give them a quick lay of the land and remember to pass the candy dish. After all, displaying isn’t the same as offering.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Far too many people spend their lives reading the menu instead of enjoying the banquet.


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