Customer Service Training TIps

Point out that you’re not on Commission

The manager of the clothing store was definitely earning my trust. He began by asking about where I’d be wearing the clothes and my style preferences. Then he created an ensemble that looked great. He seemed to enjoy helping me. At one point he mentioned, “I’m the manager – I don’t get commissions. I just get a kick out of doing this.” Result – amazing trust, a huge sale, and a customer anxious to return. If you’re in sales and aren’t on commission, then mentioning it in passing enhances your influence.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


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