Customer Service Training TIps

Problems Solved within 24 Hours

You may be providing fast service, but it isn’t worth much if your speed doesn’t register with your customers. Imagine for example, that you usually satisfy your customers’ or coworkers’ requests within hours or by early next day. In those situations, then consider responding to their request with, “You’ll have it within 24 hours.” That’s so rare for customers to hear these days, that your commitment will feel like a breath of fresh air. You’ll stand out for doing the same thing you’ve been doing. And your customers will be happier with the service you’re already providing. Not bad for one line.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Bills travel through the mail at twice the speed of checks.


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