Customer Service Training TIps

Quality Prospects “Have a Family Meeting”

To often, employees lose business because they meet with the potential customer but not with the major buying influencer (often the person’s spouse). One person likes your recommendation, but later the partner vetoes. The challenge is that if you suggest that the customer brings their partner, they might infer that you don’t respect their authority. A way around this is to suggest that the decision is important enough that it warrants having a ‘family meeting’. That saves face for the customer, shows respect for the family, and often results in a sale.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

My wife says I never listen to her… or something like that.


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