Customer Service Training TIps

Quoting package Savings

When offering your customers any kind of quantity discount, you’ll get better results when you choose the right wording. Example: “If you were to buy these widgets individually the price would total two hundred and eight-seven dollars. As a package thought, you get the whole set for two fifty-five.” The second number sounds much lower because a) the second and third digits are both lower then those of the initial number. And b) the package number is expressed without using the words: “hundred”, “and”, or “dollars.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


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