Customer Service Training TIps

Really, believe me

Have you ever caught yourself beginning a statement with a phrase like, “The truth is…” “Honest…” “I really mean this..”, or “Believe me…”? They all essentially announce that we are about to tell the truth – implying that everything we’ve said up till that point has been a lie! These types of statements tend to hurt rather than help our credibility. The best way to avoid sending these mixed messages is just omit these prefaces and say what’s on your mind.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


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