Customer Service Training TIps

Receiving a Transferred Call

One of the most efficient ways to enhance the perceived value of your organization is to train employees on interpersonal telephone skills. Consider the example of a trained professional, who, when answering a call that’s been transferred to her say’s, “Hi Greg, this is Carol Jones. Cindy tells me that you’ve been having problems with your…” That kind of introduction tells the caller that you’re a professional who listens well, acts as a team, and values the time of your customers. Great return for a little training.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

There’s too much blood in my caffeine system.


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