Receiving a Transferred Telephone Call

Increase Customer Satisfation with Skilled Telephone Interactions

One of the most efficient ways to enhance the perceived value of your organization is to train employees on interpersonal telephone skills. Consider the example of a trained professional, who, when answering a call that’s been transferred to her say’s, “Hi Greg, this is Carol Jones. Cindy tells me that you’ve been having problems with your…” That kind of introduction tells the caller that you’re a professional who listens well, acts as a team, and values the time of your customers. Great return for a little training.

Today’s chuckle:
There’s too much blood in my caffeine system.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.