Customer Service Training TIps

Returning your call

Often providing better service isn’t a matter of doing more for others – it’s a matter of being perceived by others as doing more. Here’s an easy method. When you return a phone call, begin the conversation by pointing it out. “Hi Jane. It’s Karen returning your call.” Saying that you’re returning their call heightens their awareness that you’re a professional responding to their needs. It also motivates them to value your time and get straight to the point. Not bad results for saying 3 simple words.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Borrow money from a pessimist, they don’t expect it back


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