Customer Service Training TIps

Say this to Sound more Helpful to Customers and Coworkers

Maximize your Impact at Work with Effective Communication

I’m just going to say it – I doubt you’re getting the credit you deserve at work. The reason, as I point out in my Trusted Advisor Customer Service seminars , is often work happens behind the scenes; beyond the view of customers and coworkers. That’s why the words you choose when actually talking with people at work has such an impact in their impressions of you.

Contrast for example, when a customer asks to speak with someone who isn’t available. A common response: “I’ll have to take a message”.  A more impactful response: “I’ll be happy to take a message.”  If you were the customer, which employee would you say provides better service and has a better attitude? It’s amazing how simply changing one word when communicating can have such an effect on customer perceptions.

How about you and your team? Could they use a refresh in their customer communication skills? Let me know if I can assist.

Written By Jeff Mowatt (original content – not AI generated)


Was this helpful?   For additional information on this topic:  Greeting Customers and Establishing Trust

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business strategist, award-winning speaker, and best-selling author.


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