Customer Service Training TIps

“…see if there’s a fit”

A common error when beginning a sales conversation is to start talking about what the potential buyer “might like.” The problem is that likes and dislikes are whimsical and don’t sound that useful for decision making. Instead, you’ll get better results when you offer to provide some options for the buyer and “… see if there’s a fit.” The second phrase is easier for the buyer to agree to because it implies that you’ll be systematic in helping them reach an appropriate decision.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

How does Teflon stick to the pan?


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