Customer Service Training TIps

“…see if there’s a fit”

Boost Sales Precision and Effectiveness

A common error when beginning a sales conversation is discussing what the potential buyer “MIGHT LIKE.” The problem is that “likes” and “dislikes” are whimsical and don’t sound that useful or helpful for the informed decision making.

A more effective approach is when you offer to provide some options for the buyer, say,  “… see if there’s a fit.” The second phrase is easier for the buyer to agree to because it IMPLIES that you’ll be systematic in helping them reach an appropriate decision.


Today’s chuckle:

How does Teflon stick to the pan?


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Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   To inquire about engaging Jeff for your team visit


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