Customer Service Training TIps

Selling Smarter

We’ve all heard the expression, ‘selling is a numbers game’. The belief being that the more potential buyers we contact, the more we sell. In the real world thought, I’ve found this to be a myth. “Frenzied” salespeople become so addicted to the adrenaline of being busy that they tend not to listen well, become more reactive than proactive, and ultimately become order takers. Successful salespeople are those who focus and refocus their efforts on pursuing the big fish. They slowly, methodically meet with the right people in the right organizations. In other words, they’re less busy and more productive.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


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