Service is a popularity contest

If you’re a service provider, keep in mind a life lesson from high school. Namely, that your ability to get along with others largely determines your social success. Unfortunately, many people still assume they can get by strictly on their technical skills. But customers can get technical information on the Internet. When hiring services they need to feel that the chemistry is right. Fair or not, the service business is indeed a popularity contest. So, successful service providers augment their technical education with interpersonal skills training

Today’s chuckle:

It’s always darkest before dawn. So if you’re going to steal the neighbour’s newspaper, that’s the time to do it.

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Jeff’s book with 101 top tips. You already know that whatever your message, customers and coworkers are persuaded – not by your title – but by how much they trust you.  Jeff shares 30-second tips that strengthen trust in virtually all of your communications.

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