Service is a popularity contest

Interpersonal Skills in Customer Relations

If you’re a service provider, keep in mind a life lesson from high school. Namely, that your ability to get along with others largely determines your social success. Unfortunately, many people still assume they can get by strictly on their technical skills. But today’s customers can get technical information on the Internet. When hiring services they need to feel that the chemistry is right. Fair or not, the service business is indeed a popularity contest. Therefore, to excel in the service industry, it’s essential to complement technical proficiency with effective interpersonal skills through ongoing training and development.

Today’s chuckle:

It’s always darkest before dawn. So if you’re going to steal the neighbour’s newspaper, that’s the time to do it.

Written By Customer Service & Sales Speaker, Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.