Customer Service Training TIps

Share your Grand Intention

Stating your “grand intention” for customers and coworkers is an easy way to add value. After adopting a dog from the SPCA, we visited a pet store for supplies. The employee began the conversation with, “I’m in this business because I love animals. So, whether you buy from here or anywhere else I want to make sure that you get all your questions answered so that your dog gets the best possible care.” Sold. Her “grand intention” made us feel that she deserved our business.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Husband and dog missing. Reward for dog. (Author’s note: My apologies to all the husbands out there… I showed this to my wife. She laughed, nodded enthusiastically and said we needed to include it.)


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.