“Sir and Madam” (Politeness that’s Considered Rude)

Politeness that’s Considered Rude – Avoid Formal Titles

“Sir”, “Miss”, Or “Ma’me” are terms that are often used by employees to address customers. While the employee is only trying to be polite, the customer often feels that rather being honoured they feel old. Ideal customer relationships are more like friendships. We wouldn’t call our best friend “Sir”or “Ma’me” because it creates a distance rather than a bond. In other words, when talking to customers, you can never be too polite, but you can be too formal.

Today’s chuckle:

A computer beat me at chess once. But it was no match for me at kick boxing.

Written By Customer Service Speaker & Sales Trainer, Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a Canadian professional customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.