Customer Service Training TIps

“Sir and Madam” (Politeness that’s Considered Rude)

“Sir”, “Miss”, Or “Ma’me” are terms that are often used by employees to address customers. While the employee is only trying to be polite, the customer often feels that rather being honoured they feel old. Ideal customer relationships are more like friendships. We wouldn’t call our best friend “Sir”or “Ma’me” because it creates a distance rather than a bond. In other words, when talking to customers, you can never be too polite, but you can be too formal.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

A computer beat me at chess once. But it was no match for me at kick boxing.


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