Customer Service Training TIps

Speak Lower Than Previous Person

This is such an easy technique to enhance credibility – it’s almost embarrassing. During group discussions, people get emotional or excited about certain subjects. Their voices tend to rise in tone and speed accordingly. When it’s your turn to comment, reduce the tone and speed of your voice to be slighter lower than that of the previous speaker. In the midst of the group’s excitement, your controlled delivery will sound like the voice of reason. You’ll immediately be taken more seriously. The only trick then is to say something worthwhile!

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

If you tell the truth you don’t have to remember anything.


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