Stop Checking your Cellphone and Listen More

Why Listening is More Valuable Than Ever

In today’s world of cell phones, with people being hardwired to them, the skill of listening is rarer, and more highly valued than ever. With so many people ‘multi-tasking’ (not being fully attentive to the person they are talking with), customers are craving to be fully listened to. You aren’t really listening when your phone is vibrating, or if you take a call while a customer is waiting. You aren’t really listening if you’re just waiting for your turn to talk. Real listening means not just hearing the words, but attempting to sense the emotion behind the words. When you’ve fully listened to someone, you’ll speak with more than understanding; you’ll speak with compassion. When it comes to influence, talk is cheap. It’s listening that’s rare and valuable.

Today’s chuckle:

Multitasking means screwing up several things at once.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.