Customer Service Training TIps

Stop Wasting Time and Profits on Bottom Feeders

Ever felt pressured by a customer who’s pushing too hard on your pricing? consider this approach next time a customer asks if you can take x dollars off your price. “I don’t think there’s any way I can take off x. I may be able to get y dollars off. I don’t know yet. Let me ask you something. If I can manage to get it to you for y…(and again, I don’t know yet – I’ll have to do some checking), if I can do that for you, are we going to be moving forward with this?” This enables you to gain commitment up front and avoid wasting time pursuing an option that wouldn’t result in a sale.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

If at first you do succeed, try not to look surprised.


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