Tell them Why they’re a Good Customer – Boost customer loyalty

Boost Customer Loyalty with Long Term Clients

Imagine you’re a regular customer at a business and the salesrep or manager says to you: “I was thinking about you the other day and I did some research. Turns out you’ve been doing business with us for X years now so I wanted you to know that I appreciate your business – when you place your order you don’t ask to have it delivered yesterday, you’re nice to our staff, and you pay your bills on time. Thanks so much for your support.”

Now ask yourself these 3 questions: When was the last time someone from your company told your customers specifically why they are a good customer and thanked them for their business? How much would it cost? What might the impact be on that customer’s loyalty and referrals?

Today’s chuckle:

Don’t go around saying the world owes you a living. The World owes you nothing. It was here first. – Mark Twain

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.