Customer Service Training TIps

Tell them Why they’re a Good Customer

Imagine you’re a regular customer at a business and the salesrep or manager says to you: “I was thinking about you the other day and I did some checking… Turns out you’ve been doing business with us for X years now so I wanted you to know that I appreciate your business – when you place your order you don’t ask to have it delivered yesterday, you’re nice to our staff, and you pay your bills. Thanks so much for your support.” Now ask yourself these 3 questions: When was the last time someone from your company told your customers specifically why they are a good customer and thanked them for their business? How much would it cost? What might the impact be on that customer’s loyalty and referrals?

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Don’t go around saying the world owes you a living. The World owes you nothing. It was here first. – Mark Twain


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.