Thank You for Calling…
Quick – when phoning a company, which of these two organizations would you prefer doing business with? The first answers, “ABC Stereos.” The second answers, “Thank you for calling XYZ Stereos, this is Dale.” If you’re like most customers, the second company gets your business. They sound more professional and they sound like they have had training on answering the telephone. When employees are trained properly to answer the phone, there’s a good chance they’re also trained to solve your problems. Lesson: providing “telephone training” creates an easy competitive advantage over your competitors.
Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author. For more tips, training tools or to inquire about engaging Jeff for your team visit www.JeffMowatt.com
Today’s chuckle:
Good judgment comes from bad experience and a lot of that comes from bad judgment.
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