Customer Service Training TIps

Thank You for Calling…

Quick – when phoning companies in the yellow pages, which of these two organizations would you prefer doing business with? The first answers, “ABC Stereos.” The second answers, “Thank you for calling XYZ Stereos, this is Dale.” If you’re like most customers, the second company gets your business. They sound more professional so you assume they’ve been trained. If they train employees how to answer the phone, there’s a good chance they also train them to solve your problems. Lesson: providing “telephone training” creates an easy competitive advantage.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Good judgment comes from bad experience and a lot of that comes from bad judgment.

 

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