“That’s A Great Question” – Respectful Responses

Why Every Customer Question Deserves a Respectful Response

As children we’ve all experienced the slings and arrows of being made fun of. You probably remember the humiliation of asking a question at school and having other kids make fun of you. Those childhood scars are etched into practically everyone’s psyche – including that of your customers. So, next time one of them asks you or your employees a ‘stupid’ question/objection about your products and services, take the high road. Begin your response with, “That’s a great question…” You’ll find that the compassion and maturity that you convey with those 4 simple words will be appreciated – and rewarded.

Today’s chuckle:

For every action there is an equal and opposite criticism.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.