Customer Service Training TIps

That’s not my job!

I was dreading the labour of picking-up the paving stones (literally) at Red Deer’s Canar Rock & Landscape Supplies. Canar had salvage the discontinued pavers, and offered them to me for next to nothing. At that price, I was pretty sure I’d be doing the loading myself – especially since I needed to pick the sizes individually. To my delight however, when I arrived ‘Kim’, who was the acting manager on site, greeted me warmly, left the front office, grabbed another employee and completed loading in under 20 minutes. Apparently, at Canar the THAT’S NOT MY JOB philosophy isn’t embraced. WestJet is similar’¦ between flights all crew members – including pilots – help groom the plane’s interior to speed-up flight turnarounds. Perhaps the lesson is that yes, employees have different job titles. ‘Customer Service’ however, is not a department; it’s a vital part of everyone’s job.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

To think too long about doing a thing, often becomes its undoing.


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.