Customer Service Training TIps

That’s not my job!

I was dreading the labour of picking-up the paving stones (literally) at Red Deer’s Canar Rock & Landscape Supplies. Canar had salvage the discontinued pavers, and offered them to me for next to nothing. At that price, I was pretty sure I’d be doing the loading myself – especially since I needed to pick the sizes individually. To my delight however, when I arrived ‘Kim’, who was the acting manager on site, greeted me warmly, left the front office, grabbed another employee and completed loading in under 20 minutes. Apparently, at Canar the THAT’S NOT MY JOB philosophy isn’t embraced. WestJet is similar’¦ between flights all crew members – including pilots – help groom the plane’s interior to speed-up flight turnarounds. Perhaps the lesson is that yes, employees have different job titles. ‘Customer Service’ however, is not a department; it’s a vital part of everyone’s job.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

To think too long about doing a thing, often becomes its undoing.

 

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