That’s not my job! – going beyond the job title

Exceptional Customer Service: Going Beyond the Job Title

I was dreading the labour of picking-up the paving stones (literally) at Red Deer’s Canar Rock & Landscape Supplies. Canar had salvaged the discontinued pavers, and offered them to me for next to nothing. At that price, I was pretty sure I’d be doing the loading myself – especially since I needed to pick the sizes individually. To my delight however, when I arrived ‘Kim’, who was the acting manager on site, greeted me warmly, left the front office, grabbed another employee and completed loading in under 20 minutes. Apparently, at Canar the THAT’S NOT MY JOB philosophy isn’t embraced.

Perhaps the lesson is that yes, employees have different job titles. ‘Customer Service’ however, is not a department; it’s a vital part of everyone’s job.

Today’s chuckle:

To think too long about doing a thing, often becomes its undoing.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.