Customer Service Training TIps

The Downside of Good Service

Make your Customer Service Stand out in today’s busy world

Undoubtedly, you’ve noticed how today’s customers are busier and more distracted than ever, often glued to their smartphones. The problem therefore, with providing customer service that is merely ‘good’ or ‘friendly’, is that it doesn’t stand-out amidst all these distranctions. In other words, average service goes largely unnoticed. To earn your customers’ attention, ask yourself, “What are we doing for your customers that comes as a surprise?” That’s why many business owners and manager, who think their teams are providing good service, are missing the whole ‘customer experience’ point. Good service has become part of your customer’s background noise. What are you doing for customers that’s unexpected?

Today’s chuckle:

Sign at a pet store: Children left unattended will be given a puppy or kitten.


Written By Jeff Mowatt (original content – not AI generated)


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Jeff Mowatt is a customer service speaker, customer service trainer, a business strategist, award-winning speaker, and best-selling author.


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