Customer Service Training TIps

The easiest way to save email time

See if this sounds familiar… you and a co-worker or customer are emailing back and forth about a project. You need his or her response. The problem is typically the subject line for those emails doesn’t change. And usually the subject is just that; a subject – not an action (eg. Abc project). That means when your recipient scans their inbox they see the same old subject line. Your request is buried somewhere in the text box below. No wonder it sometimes takes too long to receive what should be a fast response. Try this next time… alter the subject line putting your request right into it. For example, Abc project – Pat, please reply with the Xyz info. Thanks. That’s all you need to write. No more typing in the main message box. It saves time for both of you and gets projects done more quickly. Nice when a tip improves efficiency and reduces stress.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

“What a wonderful life I’ve had! I only wish I’d realized it sooner.” – Sidonie-Gabrielle Colette


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