Customer Service Training TIps

The Most Common Over-Sharing Blunders

You’ve no doubt noticed the train-wrecks people create for their reputations by over-sharing on social media. Unfortunately, this lack of discretion isn’t limited to YouTube and Twitter. Here are some of the most common examples of customer service indiscretions.

  • Emailing customers with bad news. The tone of an email can inadvertently offend and generate replies that are copied up the ladder; taking more time and involving more people than simply phoning. Better yet, go in-person.
  • Telling the customer about your organization’s internal communication issues, lack of staff, etc. Customers don’t want to hear it and it makes you look bad for staying there.
  • Complaining to co-workers about certain customers. Left un-checked, this boorish behavior becomes the norm. Customers start picking-up the vibe that they’re being regarded with more contempt than caring.

The reminder for all us is to think twice before speaking… or emailing, texting, etc.

 

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Discretion is being able to raise your eyebrow instead of your voice.

 

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