The Most Common Over-Sharing Blunders
You’ve no doubt noticed the train-wrecks people create for their reputations by over-sharing on social media. Unfortunately, this lack of discretion isn’t limited to YouTube and Twitter. Here are some of the most common examples of customer service indiscretions.
- Emailing customers with bad news. The tone of an email can inadvertently offend and generate replies that are copied up the ladder; taking more time and involving more people than simply phoning. Better yet, go in-person.
- Telling the customer about your organization’s internal communication issues, lack of staff, etc. Customers don’t want to hear it and it makes you look bad for staying there.
- Complaining to co-workers about certain customers. Left un-checked, this boorish behavior becomes the norm. Customers start picking-up the vibe that they’re being regarded with more contempt than caring.
The reminder for all us is to think twice before speaking… or emailing, texting, etc.
Discretion is being able to raise your eyebrow instead of your voice.
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Jeff Mowatt is a customer service strategist, award-winning speaker, and best-selling author. To inquire about engaging Jeff for your team visit www.JeffMowatt.com