Customer Service Training TIps

The Myth of Self-Promotion

Current conventional ‘wisdom’ dictates that getting ahead means tooting-your-own-horn, being assertive, and ensuring you get your due credit. It’s been my experience however, that in the real world these tactics hurt more than they help. There are no short-cuts to success. The best way to get recognition is to work hard, make a contribution, and be generous in your recognition of others. Generally speaking, people are not fools – they can see through the fluff of shameless self-promoters. Ironically, if we can resist our ego’s need to get more attention – there’s a good chance we actually may succeed.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Sometimes the squeaky wheel doesn’t get the grease, it just gets replaced.


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