The Power of Empathy Rebuilding Trust with Customers

Rebuilding Trust:  Addressing Upset Customers with Care

When dealing with dissatisfied customers, there may be situations where you can’t fully undo the damage or inconvenience they experienced. A common mistake in trying to salvage the relationship is to ask, “What would you like us to do?” This can come across as unwilling or conditional, as if you’re waiting for the customer to convince you to act.

Instead use the phrase, “What will work best for you?”  This phrasing conveys a proactive and willing attitude, showing the customer that you are committed to finding a solution and making things right.

Today’s chuckle:

This would be really funny – if it wasn’t happening to me.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.