The Reciprocity Response – Boost Confidence in Your Team

How to Instill Confidence in Your Team with Effective Communication

Many managers underestimate the impact you can create with the reciprocity response. Researcher Dennis Regan found that even when an employee was generally viewed as being obnoxious, if he bought his co-workers a soft-drink over lunch he was able to sell them almost twice as many raffle tickets as the employees who were likable but who hadn’t given them anything prior to the sales pitch. The reason – when we give people anything for free, they are strongly compelled to reciprocate. When influencing others it’s true that what goes around comes around.

Today’s chuckle:

The only time the world beats a path to your door is when you’re in the bathroom.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.