Customer Service Training TIps

Those darned customers!

“It infuriates me.” A manager, frustrated about boorish behavior of some employees, explained to me, “After a customer leaves the room or hangs up the phone, some employees ridicule how the customer looked or that they asked ‘stupid’ questions.” He asked if I knew of a statement that he could post that would remind employees of the vital importance of customers. I sent him a version of a timeless manifesto by L.L. Bean that I condensed and edited slightly. Feel free to pass it to your team.

Who are Customers?

Customers are the most important people ever on these premises.
Customers are not dependent on us. We are dependent on them
Customers are not interruptions to our work. They are the purpose of it.
Customers are not people to argue with, match wits with or insult behind their backs. Nobody ever won an argument with a customer.
Customers bring us their needs. It is our job to handle them profitably for them and for ourselves.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

One thing you can give and still keep, is your word.

 

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