Three Words to Build Trust with Customers and Coworkers – Enhance Decision Making

Enhance Decision Making with Customers, Clients and Coworkers

When providing information, here’s an easy way to help customers and coworkers make faster decisions (and value your input). The technique – answer the next unasked question. In other words, since you already know the questions or objections they might have, go ahead and answer them – before they ask. But do so in a way that protects their ego.

For example, when you tell a senior manager about a delay with a project, you might add…”You’re probably wondering how this will impact our budget/ deadline…”  The three words, “You’re probably wondering…” compliment the person because they imply you assume they are smart enough to consider other implications. And since you’re about to address that unexpressed concern, you’re demonstrating you’re thinking at a higher, more strategic level. That helps position you in their mind as a Trusted Advisor. And makes them more likely to welcome your input with future decisions. Not bad for three little words.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.