Customer Service Training TIps

Three words to calm customers and boost your business

Here’s a simple way to create a more positive impression the next time a customer or co-worker requests something. Don’t respond with the typical: Ok, I’ll handle it, I’ll deal with it, etc. Instead, tell the person you’ll take care of it. Consider the difference… while each phrase indicates you’ll comply, using the preferred wording conveys that you’ll do so with caring. Telling someone you’ll deal with an issue makes it sound like an ordeal. Saying instead you’ll take care of something implies you’re a guardian who will guide the request to completion. You can use this same phrase to offer additional services: “Would it be helpful if we also took care of this other issue for you?” Those three words – take care of – make it easier for customers to feel good about doing more business with you.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Today a man knocked on my door and asked for a small donation towards the local swimming pool. I gave him a glass of water.

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