To whom do you give preference?

Strategies for Enhancing Lasting Customer Relationships

Most airlines understand the value of treating their best customers extra special. They provide faster check-ins, access to executive lounges, and premium seating. Other businesses don’t seem to understand the principle. Grocery stores, for example, routinely make their best customers stand in long lines, while providing “express” service to people with smaller purchases. Other businesses ignore the customer who arrives in person, and instead pick-ups the phone instantly to take care of the customer who just phones-in.

As a business owner ask yourself whether your daily operations prioritize and cater to your most valued customers or does it inadvertently overlook them.

Today’s chuckle:

I have seen the truth, and it makes no sense.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service training professional, award-winning speaker, and best-selling author.