Two Questions you Shouldn’t ask Customers or Co-workers

This may be surprising, but few people actually want to do business with you. By that I mean people may want the benefits of your products and services. But the actual process of arranging for your services may be more of a have to do than a want to do. That’s why it’s often a mistake to ask customer or co-workers questions such as, “Would you like me to …?” or “Do you want me to…?” Frankly, they don’t want to go through the decision process at all. Instead, word your questions along the lines of, “Would it make sense for us to…”  “Would it be helpful if I…?”  “Would it be useful…?” In general, we get better results with questions that focus on resolving the customer’s problem, than with questions that encourage them to think about their mood.

Today’s chuckle:

“I went to a restaurant that serves breakfast at any time. So I ordered French Toast during the Renaissance.”
– Steven Wright

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates