Customer Service Training TIps

Two Questions you Shouldn’t ask Customers or Co-workers

Jeff Mowatt customer service tip questions you shouldn't ask customersThis may be surprising, but few people actually want to do business with you. By that I mean people may want the benefits of your products and services. But the actual process of arranging for your services may be more of a have to do than a want to do. That’s why it’s often a mistake to ask customer or co-workers questions such as, “Would you like me to …?” or “Do you want me to…?” Frankly, they don’t want to go through the decision process at all. Instead, word your questions along the lines of, “Would it make sense for us to…”  “Would it be helpful if I…?”  “Would it be useful…?” In general, we get better results with questions that focus on resolving the customer’s problem, than with questions that encourage them to think about their mood.

Today’s chuckle:

“I went to a restaurant that serves breakfast at any time. So I ordered French Toast during the Renaissance.”
– Steven Wright

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

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