Two words to boost your Business
Boost your Business by Changing the Words you Say
Quick – name two words which, when frequently used by waiters and waitresses, increase tips by 12%. Answer: ‘for you.’ Rather than saying, “Would you like some more coffee?”, the savvy waiter says, “I brought more coffee over for you.” The patron perceives the service to be more personal and tips accordingly – on average 12% more. That’s what I call easy money. And it’s a great way of increasing your perceived value with customers and coworkers without working harder.
Written By Jeff Mowatt (original content – not AI generated)
Was this helpful? For additional information on this topic: Influence and Persuasion Skills
You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks.
Curious about Jeff’s training resources? Click on Shop for details. If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]
Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.