We can’t Overlook…

What would you tell the customer in this situation? You are a driving examiner and you have to fail an applicant because they ran a stop sign. An amateur would explain that, “It’s policy to not pass anyone who runs a stop sign.” A professional however, would rephrase the statement to, “Running a stop sign is a safety issue that we just can’t overlook. So, you didn’t qualify today.” The phrase “we can’t overlook” something gives the same information as “it’s policy”, but sounds more reasoned and acceptable. 

Today’s chuckle:

What’s another word for “thesaurus”?

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Jeff Mowatt is a customer service strategist, award-winning speaker, and best-selling author. To inquire about engaging Jeff for your team visit www.JeffMowatt.com