We can’t Overlook…
What would you tell the customer in this situation? You are a driving examiner and you have to fail an applicant because they ran a stop sign. An amateur would explain that, “It’s policy to not pass anyone who runs a stop sign.” A professional however, would rephrase the statement to, “Running a stop sign is a safety issue that we just can’t overlook. So, you didn’t qualify today.” The phrase “we can’t overlook” something gives the same information as “it’s policy”, but sounds more reasoned and acceptable.
What’s another word for “thesaurus”?
Was this helpful? You’ll find more Tips on How to Break Bad News or subscribe to receive a new Business Building Tip every two weeks and stay up to date on all our upcoming events.
Find all of Jeff’s training resources under Shop or should you be interested in having Jeff present a customized presentation for your organization or your next event, contact Jeff at [email protected]
Jeff Mowatt is a customer service strategist, award-winning speaker, and best-selling author. To inquire about engaging Jeff for your team visit www.JeffMowatt.com