Customer Service Training TIps

Weekly Update

Employees often work hard at their jobs, but they do little to communicate to others what they’ve accomplished. Result: the perception is that they’re not that valuable. To avoid this oversight send your boss a weekly update on what you’re doing. Also, check with them to see if it’s OK for you to send a copy to senior management “to keep them up to date.” This 15 minute “Weekly Update” may have more impact on your career than any other report you write.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Everybody repeat after me… “We are all individuals.”


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