Customer Service Training TIps

What CAN you do?

The CAO of a municipality where I was delivering my Trusted Advisor seminars exclaimed, “Customer service isn’t rocket science. We just need employees to focus less on what they can’t do for customers, and more on what they can do.” Sounds simple doesn’t it? Yet one of the most common frustrations for customers phoning in with a concern is getting the runaround. An employee transfers them to someone who isn’t in, or to the wrong person. Unless the caller asks to speak to a specific person, then before transferring the caller, check to ensure it is indeed the correct person, and he or she is actually available. Five minutes of your time can save hours of a customer waiting and becoming increasingly frustrated. It’s the difference between employees who think their job is transferring calls, versus those who understand what their job really is – taking care of customers.

Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected]

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.