Customer Service Training TIps

What others are saying about you

One of my favorite humorists and professional speaking colleagues, Bob Murphy, used to finish his speeches on a more serious note with this advice: ‘Take care of your reputation. Your reputation is like a shadow; it precedes you and determines how those you have yet to meet will welcome you. And like a shadow your reputation remains after you leave.’ Bob passed away but his wisdom now seems prescient. With the proliferation of social media, we are blogging, tweeting, and posting comments about each other in unprecedented numbers. If you inadvertently offend or disappoint a customer and they spread the word on line, wouldn’t you want to know so you could either rectify it or explain the misunderstanding before it goes viral? Consider using ‘Google Alerts”  to inform you when you or your organization’s name is posted on line. Your reputation is worth protecting.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

When life gives you lemons… fetch the tequila.


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